Withdrawals & Refunds

1. All winnings from accepted wagers will be credited as soon as possible to the clients' sports betting account once an official result has been published. These amounts may be used to place further wagers or a request for withdrawal may be made.
   
   
2. Withdrawals will only be sent to the named account holder. Where accounts are held in joint names, (a) either holder has access to all the funds and the Company will have no liability and owe no duty of inquiry in this connection and (b) the account holder must stipulate, at the time he/she requests the refund, which name the refund should be payable to.
   
   
3. All account holders must state their full name, PIN, password and security details when requesting a withdrawal/refund.
   
   
4. Any client requiring a company check must state his/her mailing address. The Company accepts no liability for loss of checks sent to this stated address. Similarly, should a client require a refund sent by bank wire, the client must provide all necessary banking details. The Company accepts no liability for loss of bank wire refunds should the account holder provide any inaccurate banking information.
   
   
5. Refunds will usually be issued the next working day (Monday to Friday) after request, subject to Bank Holidays in the Great Britain and Mauritius.
   
   
6. Clients should allow at least 10 working days transit time for refund checks sent regular mail. For express delivery allow 3 – 4 working days from date of dispatch.
   
   
7. Clients requesting a refund by direct bank transfer should allow up to 5 working days for the refund to reach the clients' bank account.
   
   
8. Any account holder who has made credit card deposits can only request a withdrawal/refund upon successful completion of the credit card registration procedure and having completed and returned all outstanding Statements.
   
   
9. Refunds cannot be made directly onto an account holder’s credit card.
   
   
10. Full details of all available methods and any associated costs, for obtaining refunds from a sports wagering account are available from the Customer Service Department upon request. They can also be found on the official website of the company.
    
    
11. As from the 20th March 2002, when a customer makes a Western Union Quick Collect deposit, he cannot get a refund until the Company receives confirmation of payment, which takes one full business day. In the event the deposit is made on a Friday & Saturday, customer will need to wait for the next working day that is the following Monday to request for the withdrawal.